Frequently Asked Questions
Yes. They must present two patient identifiers at time of pickup, such as first and last name, phone number, address, Social Security information or date of birth.
Most of our equipment is rentable. For medical equipment prescribed by a physician, your insurance company may determine if the device is billed as a rental or purchase. Most rentals are a monthly fee.
We will need a prescription if the device is used for a specific medical condition and is billable by insurance.
Medicare covers a variety of home medical equipment. The list includes:
- Apnea monitors
- Hospital beds
- Orthopedic bracing
- PAP devices
- Pressure mattresses
- Other supplies
As directed by our accreditation standards, Equip does not buy back equipment previously purchased by a patient or insurance company.
We do accept some equipment donations from individuals who wish to donate devices to a specific department or to patients with financial hardship. We only accept equipment that properly functions and meets all the manufacturer’s recommendations.
We want all of our customers to enjoy the full manufacturer warranty for the products they purchase. Because of this, we don’t usually sell used equipment.
We sell durable medical equipment intended to be used by nonprofessionals. Our products are designed to withstand repeated use in the home by people without training.
Hours vary by store. Check your specific location.
We honor all manufacturer warranties. In most cases, you can rent a replacement device while your equipment is evaluated and repaired.
Our locations have access to equipment and supplies from a wide range of vendors. Our network can help you find the item that best suits your needs.
Home medical equipment is a category of devices used by people who receive care at home from nonprofessional caregivers or family members.
All refunds or exchanges must be made within 30 days of purchase.
Items that are used, worn next to the skin, fitted or labeled as a single patient disposable item may not be returned unless covered by a manufacturer warranty.
We do not provide refunds or exchanges without a receipt or for products with opened, broken or missing packages. Refunds greater than $25 will be mailed to the customer within 30 days of the return.
Coverage will vary by the insurance policy. If you need medical equipment prescribed by your physician, we will contact your insurance to learn the details of your plan’s coverage.
Please note that some insurance policies require us to get prior authorization for some medical devices. This process can take anywhere from five to 20 days.